Refund policy

 

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your purchase, we realize there are times that you may need to return a product.  If you will need to return your product, please review the information below.
• Returns must be made within 30 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• We regret that we do not refund original shipping costs with the return.
• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy). 
• All returns will be credited to the original credit card used at the time of purchase.
• Returns will be processed within 1-2 weeks of our office receiving your item.
• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.

To start a return, you can contact us at aloeskinstudio@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Only items purchased on www.aloeskinstudio.com may be accepted for a return. Items purchased from aloeskinstudio.com cannot be returned or exchanged at other retailers.

Please Note:  Empty containers cannot be accepted for refund. 

•We do not accept returns on sale items.

 

Gift Cards/Gift Certificates

•Unfortunately, we cannot accept returns gift cards. 

•Present physical gift card/gift certificate at time of purchase.

•Gift card/gift certificate can be used for professional services or merchandise.

•Lost or stolen gift card/gift certificate will not be replaced.

 

EXCHANGE POLICY
We are happy to exchange any merchandise that is defective, damaged or unused.  If you will need to exchange your product, please review the information below.
• We accept exchanges on items purchased on aloeskinstudio.com or our brick & mortar Medford location only up to 30 days after the original purchase. 
• You will be responsible for the return shipping & handling charges, which will not be refunded. 

Please contact customer service with any questions by email at aloeskinstudio@gmail.com or by phone at 541-227-5117 (Tue-Fri 10AM-5PM PST)